Privacy policy

Privacy Policy

Effective Date: May 29, 2026
Last Updated: May 29, 2026

Heritage Hair America, dba Heritage Hair, together with its affiliated companies and related entities ("Heritage Hair," "we," "us," or "our"), values your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products, subscribe to our email or SMS communications, contact customer support, or otherwise interact with our online store and services (collectively, the "Services").

Our online store may be hosted or supported by third-party providers, including Shopify, which assist us in operating our website, processing payments, fulfilling orders, communicating with customers, and improving the shopping experience.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Name

  • Email address

  • Mobile phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment confirmation information

  • Shipping and delivery information

  • Returns and exchange information

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved shopping information

Communications Information

Information you provide when contacting us through:

  • Email

  • SMS/text messages

  • Website contact forms

  • Customer support requests

  • Social media communications

Device and Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage activity

  • Cookies and similar technologies

How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Provide customer service and support

  • Respond to inquiries

  • Improve our website, products, and customer experience

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

  • Send transactional notifications regarding orders

  • Send promotional and marketing communications

Email Communications

When you provide your email address, you consent to receive communications from Heritage Hair, including:

  • Order confirmations

  • Shipping notifications

  • Customer support communications

  • Product announcements

  • Promotional offers

  • Newsletters and marketing updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of promotional emails, we may continue to send transactional communications related to your orders, account, or customer service requests.

SMS/Text Messaging Communications

By voluntarily providing your mobile phone number and opting in, you consent to receive text messages from Heritage Hair regarding:

  • Order confirmations

  • Shipping and delivery updates

  • Customer service communications

  • Promotional offers

  • Product launches

  • Marketing and promotional messages

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchase.

Opt-Out

You may opt out of receiving text messages at any time by replying:

STOP

to any message received from us.

After opting out, you may receive a final confirmation message.

Assistance

For help, reply:

HELP

or contact us at:

heritageclub2023@gmail.com

SMS Privacy Commitment

Mobile phone numbers, SMS consent records, and messaging data will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes.

We may share information only with trusted service providers who assist in delivering SMS communications on our behalf and who are required to maintain the confidentiality of such information. You can see more info on SMS Privacy at https://heritage-hair.myklpages.com/p/mobile-terms-of-service

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate and improve our website

  • Remember customer preferences

  • Analyze website traffic

  • Measure marketing effectiveness

  • Personalize shopping experiences

Most web browsers allow you to manage cookie preferences through browser settings.

Sharing Personal Information

We do not sell personal information.

We may share personal information with:

  • Shopify and e-commerce service providers

  • Payment processors

  • Shipping and fulfillment providers

  • Email and SMS communication providers

  • Website hosting providers

  • Analytics and marketing service providers

  • Professional advisors and auditors

  • Government agencies or legal authorities when required by law

  • Affiliated entities operating under common ownership or control

All third-party service providers are expected to implement reasonable safeguards to protect your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Access personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Opt out of marketing communications

  • Request information about our privacy practices

To exercise your rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, operational needs, or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Information

Heritage Hair America, dba Heritage Hair

267 Langley Drive #1194
Lawrenceville, Georgia 30046
United States

Email: heritageclub2023@gmail.com

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at the email address above.